In order to ensure that our quality standards are continuously improved and the efficiency of our work flows is increased, Project Management Jülich introduced a quality management system (QMS) in 2004. This system was certified according to the DIN EN ISO 9001 standard in 2005 and is reviewed on an annual basis as part of an external audit. It is strategically oriented towards our guiding principles, business policy, and quality policy.
The quality management system means that we have an instrument at our disposal for controlling the processes involved in project funding, the National Contact Points for European research funding, the Government's Federal Funding Advisory Service on Research and Innovation, and the infrastructure processes. In doing so, the individual work flows are defined in terms of efficiency. A financial control system guarantees that quality standards are met, especially with respect to the key processes in the time required to process applications and with regard to advisory services. Defined indicators and time-series comparisons are used to determine the respective current quality standard and derive priority measures in order to improve the quality.
In addition, we regularly survey our clients, funding recipients, and our own employees. The results are directly incorporated into further development of the quality standards and in turn, the service philosophy.
PtJ ist zertifiziert nach DIN EN ISO 9001 : 2015 und ISO 27001 auf Basis IT-Grundschutz